Hi,

Someone can help me please ?

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De : Guyard Marc
Envoyé : jeudi 24 janvier 2008 12:35
À : 'otrs@otrs.org'
Objet : Problem with otrs postmaster filter

HI,

I test a implementation of otrs in my services.

I want to test the OTRS Postmaster filter. For exemple, i want to add a rules who add the X-OTRS-ArticleType and set to email-internal when the email come from a internal email

I’ve configured the postmaster filter like that :

**************************

Filter Name : Filtre interne

Match

Header 1 => From                  Value => EMAILADDRESS:test@orange-ftgroup.com

Set

Hearder 1 => X-OTRS-ArticleType               Value => email-internal

***************************

In my otrs log i can see this when i send a email who match the postmaster filter rule :

***************************

[Thu Jan 24 11:19:03 2008][Notice][Kernel::System::PostMaster::Filter::MatchDBSource::Run] Filter: 'Filtre interne' Set param 'X-OTRS-ArticleType' to 'email-internal' (Message-ID: <ED811B7971C0A74F9FF8BC0C2274F904ED09F1@dpasmail.diwan.fr>)

***************************

I think this match when i see that L

But in my admin interface, when i look this case, the email is a email-external.

When i look the email via the admin interface in plain text, i don’t see a X-OTRS-* header.

Can you help me please ?

Thanks by advance

Regards,

Marc GUYARD
Pôle Services Managés

tel. +33 1 30488296
m.guyard@orange-ftgroup.com
OBIANE
9 parc ariane – bâtiment gaïa – 78284 guyancourt cedex
www.orange-business.com