It is possible J but someone has to sit down and spend fey hours configuring that J
But for me is hard
because I don’t know the system well, I just started to understand it,
but it takes a lot of time, which I don’t have right now :-/
Peter
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marc Scheuffler
Sent: Friday, January 26, 2007
11:30 AM
To: User questions and discussions
about OTRS.org
Subject: AW: [otrs] more
sort/order options for QueueView
Hi,
we are also VERY
interested in this.
There have been some
questions in the past regarding sorting but no one ever answered this.
I think it is not
possible at the moment.
Von:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Petar Kazakov
Gesendet: Montag, 22. Januar 2007
16:40
An: 'User questions and
discussions about OTRS.org'
Betreff: [otrs] more sort/order
options for QueueView
Hi to all.
I’m keeping asking that question from a while,
and nobody answer me yet.
Did somebody add sort/order options like the one in
“Locked Tickets” (index.pl?Action=AgentTicketMailbox) to the
“QueueView”.
I don’t find this ridicules, I think it will be
a lot helpful.
And another thing, how I or my team can be notified
that there is an answer from a customer at some ticket?
Because right now it is sending email notify, but
just to the owner of the ticket.
Is there an option, parameter, variable or anything
like, when was the last event on some ticket?
I think it will be a lot better, if all the tickets
in the “QueueView” are arranged/sorted by the last event,
not just by “Priority” and then by “Age” like it is
done currently.
That way you/we will be able to see easily if there
is an new answer from a customer.
My people are forced to check their mail boxes to see
is there a new e-mail and to reassign all their tickets to the next shift,
which looks like a harassment to me J.
And I don’t think that they should be using
something else to be able to work with the OTRS.
If there someone that already implemented this or
have some working solution (workaround) till the OTRS team have this
“feature” build in, it will be very nice if you shared it with me J.
Be aware that I’m quick in uptake but you have
to explain me a lot J
Just kidding