2010/5/12 Udo Bretz <udo.bretz@otrs.com>

No there is no ITSMUpgrade2.0 package, but you need to do it step by
step, as described in the ITSM 2.0 INSTALL file:

Upgrade
=======

If you have OTRS::ITSM 1.0 or OTRS::ITSM 1.1 installed, have a look at
this FAQ
article to upgrade your system to OTRS::ITSM 1.2 first, before you
upgrade to
OTRS::ITSM 2.0:

http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=14&ItemID=300

If you have OTRS::ITSM 1.2 installed, you first need to upgrade your
OTRS Framework
to OTRS 2.4. After that, you can follow the steps in section 2 of this
document
(Installation OTRS::ITSM 2.0). You can find more information in this FAQ
article:

http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=14&ItemID=345

If you have OTRS::ITSM 1.3 installed, you first need to upgrade your
OTRS Framework
to OTRS 2.4.5 or higher (OTRS 2.4.7 is recommended). After that, you can
follow the
steps in section 2 of this document (Installation OTRS::ITSM 2.0)

On 12.05.2010 17:42, Manuel Fernández Panzuela wrote:
> Than you UDO !!!
> I arises doubt about upgrading from OTRS 2.3 to 2.4, is the same?
> I can't find ITSMUpgrade2.0 package...
> Reading about compatibilities i've saw otrs 2.4 is only compatible only
> with ITSM 2.0 and next versions
>
> Regards
>
> Manuel Fernández Panzuela
>
>

> 2010/5/12 Udo Bretz <udo.bretz@otrs.com <mailto:udo.bretz@otrs.com>>

>
> Hi Manuel,
>
> have a look at this faq article:
> http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=300
> <http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=300>
>
> Best regards,
> Udo
>
>
> On 12.05.2010 17:11, Manuel Fernández Panzuela wrote:
> > Hi,
> >
> > I've got a problem upgrading OTRS from 2.2 to 2.3
> > The problem occurs when i click on "details" to see ticket's history.
> >
> > I know that ITSM 1.1.2 is not compatible with OTRS 2.3... but i don't
> > know how to upgrade without losing data
> > How can i do it ?
> >
> > Thank you
> >
> > Manuel Fernández Panzuela
> >
> >
> >
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