28 May
2004
28 May
'04
11:18 a.m.
On Thursday, May 27, 2004 5:56 PM
Adam Cody
Can anyone recommend some queue settings where the notifications will not reopen tickets or create new ones upon a notification that a ticket closed?
Check where your notifications go. Do not use a system email address as the recipient of one, ie.: Never address an email to the system containg a system email address as sender address. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388