Re: [otrs] Closed State

gen@gentube.com wrote:

Quoting "Nils Breunese (Lemonbit)" :

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gen@gentube.com wrote:

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Right now, if a customer replies to a closed ticket, the ticket remains closed and does not show in the queue. How do I configure it so that a closed ticket will be marked as open again, and reappear in the appropriate queue, if the customer replies again?

Admin > Queue > Follow up Option: possible.

Nils Breunese.

That's already set to "possible".

What is Core::PostMaster::PostmasterFollowUpState set to in SysConfig? It is set to 'open' by default. Nils Breunese.