[otrs] customer database (Andrew Meyer)

5 Sep 2007

      I am using this on Debian Etch, and the package that was installed already has all this in the config file.   I can upload them here.  I just want to make sure nothing has gone wrong.  I have changed the name of the company and the company email.  

This is the /etc/otrs/Kernel/Config.pm 
http://pastebin.ca/682276

This is the /usr/share/otrs/Kernel/Config/Defaults.pm
http://pastebin.ca/682284

Andrew Meyer
Unix Systems Analyst
Precision Practice Management
1300 Hampton Ave., Ste 200
314-787-0681  x39
314-565-0868
-----Original Message-----
Message: 5
Date: Wed, 05 Sep 2007 11:22:56 +0200
From: Laurent Minost 
Subject: Re: [otrs] customer database
To: "User questions and discussions about OTRS.org" 
Message-ID: <1188984176.15125.45.camel@cygnus>
Content-Type: text/plain; charset="iso-8859-15"

Hi Andrew,

OTRS main config file is Config.pm, depending of your installation this
file may be located in /etc/otrs/Kernel or /opt/otrs/Kernel ...
You also have another file named Defaults.pm that contains a lot of
default configuration parameters, this will be your starting point to
configure customer database (internal or external).

Search parameter beginning with :

    # (customer user database backend and settings)
    $Self->{CustomerUser} = {
    ...
    }

and copy/paste the entire block to Config.pm, then configure it
You will find needed informations on the OTRS documentation :
http://doc.otrs.org/2.2/en/html/x1572.html

Best regards,

Laurent MINOST

Le mardi 04 septembre 2007 à 17:38 +0200, Andrew Meyer a écrit :
...
I am trying to put together the customer database.  I am unsure where
to put the database config, which file?  The Config.pm
in /etc/otrs/Kernel/Config dir?
Andrew Meyer
Unix Systems Analyst
Precision Practice Management
1300 Hampton Ave., Ste 200
314-787-0681  x39
314-565-0868