Hello,

we are using OTRS 5.

We are receiving emails from another ticket system, and we want to bundle them by external ticket ID.

Is the external ID somewhere visible? First in the database, or also in the ticket itself in the web interface?

Hinrich

Hinrich Aue
Sr. Software Engineer
Kofax Development GmbH

Wentzinger Strasse 19
79106 Freiburg
Germany

Tel: +49 761 452 69 57234
Fax: +49 761 452 69 58734
Hinrich.Aue@kofax.com

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This communication is only for the use of the intended recipient. It may contain confidential or proprietary information. If you are not the intended recipient or have received this communication in error, please notify the sender via phone and destroy this communication immediately.

Kofax Development GmbH

Sitz der Gesellschaft: Freiburg i. Brg.

Registergericht: Amtsgericht Freiburg i.Br.

Registernummer: HRB 7007

Geschäftsführer: Bradford Weller, Christian Hefner, Daniel Geiger