An easier approach without needing any source code change is mapping the phone number in the Comments section, which is displayed by default.
http://doc.otrs.org/2.3/en/html/x1778.html
> -----Original Message-----
> From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On
> Behalf Of Serge
> Sent: Friday, February 27, 2009 9:42 AM
> To: User questions and discussions about OTRS.
> Subject: [otrs] Display Phonenumber in customer info
>
> Hello,
>
> we use for customer: LDAP authentification.
>
> We have in Map Config.pm
>
> [..]
> [ 'UserPhone','Phone','telephoneNumber', 1, 0, 'var', '', 0 ], [...]
>
> telephoneNumber exist in our LDAP.
>
> What must we do (in Sysconfig ?) to have the phonenumber of
> the customer
> in "Customer info" display ?
>
> [...]
> Customer Info:
> Firstname: Marc
> Lastname: Bernacki
> Username: bernacki
> Email: Marc.Bernacki@xxxx.xxxx
> Phone: XXXXXXXX <<<< we would like this line
> [...]
>
> We search in Sysconfig and Config.pm but we didn't find,
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