[otrs] use a different customer db(s)

Hello OTRS, Let's say I have two customer dbs containing information about my customers. When a message is sent to my tech department I would like to read from those dbs and if the customer found (search after email address) to display some info and to set ticket priority to 4 (high). Does anyone have an implementation like this or have a clue on how to do it? Thanks, Daniel -- This message was scanned for spam and viruses by BitDefender. For more information please visit http://www.bitdefender.com/