Thank You, Martin! -- Sorin BRABETE On Wednesday 04 February 2004 18:24, Martin Edenhofer wrote:
Hi Sorin,
On Wed, Feb 04, 2004 at 04:39:31PM +0200, Sorin BRABETE wrote:
I am currently running otrs-1.1.1 and testing 1.1.2-beta2
I have 2 questions:
1. Is it possible in otrs-1.1.2 (beta of final) to automatically set the free fields in the messages, based on some criteria (from address, subject, etc) ? Some info about doing this myself wouldbe helpful too.
Yes.
The easy way would be to use existing PostMaster filter (http://doc.otrs.org/cvs/en/html/receiving-email-filter-module.html)
Example:
[Kernel/Config.pm] # Job Name: 2-Match $Self->{'PostMaster::PreFilterModule'}->{'2-Match'} = { Module => 'Kernel::System::PostMaster::Filter::Match', Match => { To => 'sales@example.com', Subject => '**ORDER**', }, Set => { 'X-OTRS-TicketKey1' => 'Planet', 'X-OTRS-TicketValue1' => 'Sun', }, }; [...]
There is also a list of all usable X-OTRS header in doc/X-OTRS-Headers.txt.
PS: It's also posibble to create a own PostMaster filter module which can do extra lookups on other databases and can set X-OTRS-* headers.
For example see Kernel/System/PostMaster/Filter/Match.pm or contact ((otrs.de)). :)
2. In the FAQ system, it doesn't seem that nested categories can be created. Will it be possible in the final version (or other future version?)
Not in OTRS 1.2 (but maybe later). However, use "category::subcategory" (like the queues) and if we support subcategories (maybe after 1.2) then you are compatible.
Thank you.
Martin Edenhofer
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