Re: [otrs] Google contacts database

Nothing further to suggest. If you can't link authentication of a customer to an entry in Google Contacts, you're going to be stuck. After that, you'll have to develop your own Kernel/CustomerUser/Google.pm that handles all the OTRS API calls (likely, only read-only search), and make sure Config.pm sets CustomerUser::Google as the CustomerUser backend. How to? Up to you. On Mon, May 6, 2013 at 8:17 AM, Kaushal Shriyan wrote:

On Mon, May 6, 2013 at 5:42 PM, Gerald Young wrote:

...

That would either require extensive development (I'm thinking programming against Google API for Contacts) or some sort of export-import...

Nothing's built-in, and I haven't heard of any plugin for this ... Also, unless customers are logging in as email addresses, you're going to have to assign a unique identifier to the Google Contacts that matches to the method you're using to authenticate customers. That is to say, you won't easily find the contact you're looking for if the authentication method doesn't provide information stored in the contact.

Gerald,

Are you referring to https://developers.google.com/google-apps/contacts/v3/? I happen to see this perl module http://search.cpan.org/~merixzon/WWW-Google-Contacts-0.36/lib/WWW/Google/Con... in CPAN. Will this fit into this specific use case. Please suggest further.

Regards,

Kaushal

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