Re: [otrs] Removing ticket from command line

Hi, in /bin/ you can find the otrs.TicketDelete.pl script. Just run cd perl bin/otrs.TicketDelete.pl --TicketID #1 #2 (where #1 and #2 are the IDs of the tickets) Renée On 25.06.2015 09:40, Fiorenza Meini wrote:

Hi there, in my OTRS web panel I see two emails that, I think, have a strange format: in fact, when I click on it, OTRS session is instantly closed. For this, I cannot close the ticket associated with them.

I tried to access OTRS from another PC, different Operating System and different Internet Browser, but the behaviour is the same.

Is there a way to remove them from command line ?

Regards

Fiorenza Meini

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