Re: [otrs] Ticket owner change emails twice.

Dan King wrote:

Is there a way to stop two emails being sent to the new owner when a ticket owner is changed? Currently one email is sent notifying the new owner that a ticket has been assigned to them and a second email is sent to notify that a note attached to a ticket. The note is attached during the owner change.

If you have enabled both notifications, then both events will triggering sending an email. You could disable the owner notification if you're already using the note notification. Nils Breunese.