Would be a nice feature though. Been wondering this myself. And with agents as 'customers'? With agent replying to "[case] ...", could original customer get automatic update, on somebody else's follow ups? gr, Frans
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Steven Carr Sent: donderdag 12 februari 2009 15:21 To: User questions and discussions about OTRS. Subject: Re: [otrs] Using OTRS2.2 as a mail-only ticket handling system?
On 12/2/09 13:58, Tim Stoop wrote:
I'd like to know if I can use otrs2.2 purely from my mailclient? Can it forward incoming messages in a way that I can just reply to them in my mailclient and otrs handles the handling and all? Currently, I can only find notifications, which give a lot of extra text that I do not want when replying.
Anyone using otrs solely from their mail client (after setting up stuff in the webinterface, of course)?
This is not possible, OTRS is designed only to accept emails from customers not agents.
Steve
-- Steven Carr Senior Network Security Engineer - Khipu Networks Ltd. support@khipu-networks.com - www.khipu-networks.com Secure - Compliant - Infrastructure
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