Hello,

On Dec 29, 2010, at 22:36 , Steve Clark wrote:

  

Hello List,

We have been using OTRS for about 6 months using the default Ticket number.

We would like to change the format. Is it possible to do this without screwing things up?
    

Yes. It will look ugly until all old tickets are closed. But you can change this in a running system. Which one are you using and which will you change to?

///shawn
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