Yes, but sometimes I get day directories like this: drwxr-sr-x 5 otrs nogroup 92 Aug 9 15:03 9 and wwwrun can not create new article directories. This result to an erro in the procmail log: procmail: Executing "/opt/OpenTRS//bin/PostMaster.pl" mkdir /opt/OpenTRS/var/article/2002/08/9/835: Permission denied at /opt/OpenTRS/bin/..//Kernel/System/Article.pm line 157 And this results to the '[otrs] hourly new item in the raw-queue' error from the mailing list. Thanks Christoph Martin Edenhofer wrote:
Hi Christoph,
On Mon, Aug 19, 2002 at 05:08:48PM +0200, Christoph Kaulich wrote:
I have the latest OTRS running. My webserver belongs to wwwrun, because other applications are served as well.
In the moment wwwrun creates a directory for a new ticket under e.g $OTRS_HOME/var/article/2002/08/19/888 the mode is
drwxr-sr-x 2 wwwrun nogroup 60 Aug 19 11:42 884
but I think it should be writeable for Group as well. What do UI have to change on my SusSE 7.3 to get this working correctly?
That`s ok, because the directory means:
$OTRS_HOME/var/article/2002/08/19/888 |^^^^^^^^^^ ^^^| Date of cration ArticleID
If a article is written to the filesystem, nobody will change this article anymore. It`s just for archiving.
-==> Your webserver user (wwwrun) an the otrs user can read and serve the stored article.
Christoph
Martin
-- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- socrate: 1:26pm up 66 days, 13:27, 4 users, load average: 0.06, 0.05, 0.01 _______________________________________________ OpenTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
-- Dipl.-Ing. Christoph Kaulich Tel.: ++49 (0) 531 / 2 405 551 GNS mbH Fax : ++49 (0) 531 / 2 405 552 Wilhelmitorwall 3 mailto:kaulich@gns-mbh.com 38118 Braunschweig http://www.gns-mbh.com