Many thanks... SO simple I'm embarrassed. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Lars Jørgensen Sent: 16 January 2008 12:42 To: otrs@otrs.org Subject: RE: [otrs] Reply by email in web interface
The only problem I seem to be having is that I can not simply respond by email in the web interface, it only gives me the option to responding by phone.
You do this in the admin area. Define one or more response templates in 'Responses'. Assign the response(s) to a queue in 'Responses <-> Queue'. When you zoom the ticket, you can click on the defined response(s) and thereby respond by email. The correspondence gets included in the ticket. -- Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean.