Re: [otrs] Change default "Empty Answer"

In the admin area under Queue & Responses, you can set custom Auto Response for queues. Check AutoResponse<->Queue. On 7/18/05, Hamish wrote:

Hello How can I change the contents of the default "empty answer" (available when zoomed in to a ticket, Compose Answer(email) * empty answer). I keep getting users sending thank-you emails back, which open up new tickets etc, I just want to add a line asking them not to do this. Thanks, H