Personally I haven't seen anything about HTML email in OTRS, and to be
honest with you most people would argue it doesn't have a place in something
like trouble ticketing anyway...

(or discussion lists! :)

I'm sure if you really had to use it for some arbitrary formatting reason
(still not a good reason :P) you could do some sort of cheap hack on the
source code if there wasn't built in support for it.

Regards,
Phillip Baker
LC Host Administrator
phil@lchost.co.uk

----- Original Message -----

From: Reurings, Chris

To: 'User questions and discussions about OTRS.'

Sent: Tuesday, November 25, 2003 2:10 PM

Subject: RE: [otrs] HTML mail

Can someone say yes or no, or tell me how to change the plain setting to html?

Otherwise my spended time is for nothing. ;-)

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Reurings, Chris
Sent: dinsdag 25 november 2003 10:10
To: otrs@otrs.org
Subject: [otrs] HTML mail

Hello guys,

Is it in some way possible to generate HTML mail?

When I use HTML tags, the customer receives the e-mail as plain text,

So the tags are visable, without the desired format.

Any ideas?

Or is this not yet implemented?

Kind regards,

Chris Reurings

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