i dont know if this helps, but you can explicitly define the queues that should be listed in the customer web interface. adding the following to Kernel/Config.pm will hide all queues except ‘Requests’: $Self->{CustomerPanelOwnSelection} = { # QueueID => String '2' => 'Requests', }; Isaac Gonzalez wrote:
How can we choose which queues the customers can send tickets to.....right now, only they can only send to queues that belong to the users group
thanks, Isaac
Isaac Gonzalez
*Systems Administrator*
*AutoReturn*
Phone: (415)575-2359
Fax: (415)575-2379
------------------------------------------------------------------------
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
-- Mike Conigliaro ProActive Technologies conigliaro@getproactivenow.com 203.239.0440 ext.17 http://www.getproactivenow.com