I think there is something wrong with an e-mails, becouse new ticket looks like notification which i recieve when somebody makes me an owner. Is that possible that Marlene has set the same e-mail what admin set as system e-mail address??
ES
> From: lkelly@tenstreet.com
> Date: Wed, 8 Jan 2014 17:54:00 -0600
> To: otrs@otrs.org
> Subject: [otrs] New tickets created when generic agent runs - how to turn off
>
> Hi Alvaro,
>
> Please see my previous post on the same subject - I apologize if I am not posting correctly; I hope they are attached.
>
> I did it using the Generic Agent, but a new ticket is created for every time it changes the ticket owner from Admin OTRS to Marlene.
>
> It is From/Subject - OTRS Notification Master - Ticket owner assigned to you by Admin OTRS.
>
> But her notifications are turned off, and so are mine. I don’t understand how to make it stop.
>
> Please help! Thank you!
> Leah
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