Re: [otrs] Pending auto issue

Hi Daniel, On Wed, Feb 25, 2004 at 09:00:57AM +0200, Daniel Balan wrote:

But isn't this something that OTRS should set automatically ?

Yes. OTRS should close this ticket (if StateAfterPending is so defined). The "bin/PendingJobs.pl" should do this close task (take care that this is in the crontab).

Daniel

Tuesday, February 24, 2004, 9:32:55 PM, you wrote:

Robert> On Tuesday, February 24, 2004 4:16 PM Robert> Daniel Balan wrote:

...

...

A made a status: "Waiting for Customer Verification +" Status type=pending auto > this should close the ticket if the customer does not reply in x days. Robert> ... At that moment (2004/02/22 17:06) I was expecting the ticket to be closed, but today I have: Pending till: -1 day 23 hours

Robert> You probably didn't set the following state in Config.pm:

Robert> $Self->{StateAfterPending} = { Robert> 'pending auto close+' => 'closed successful', Robert> 'pending auto close-' => 'closed unsuccessful', Robert> 'Waiting for Customer Verification +' => 'closed successful', Robert> };

Robert> hth,

Robert> Robert Kehl