Hi, On 29.06.2010, at 23:48, Alan Creed wrote:
Hi, queue3 is set to valid. seems like for some reason lvl3+ queues do not appear in the scrolllist to choose them. Im using OTRS 2.0.4.
Wow, this is a very very old version of OTRS! You should consider to upgrade as it is difficult to troubleshoot that one without having such an old installation next to me ;-))) Can you verify this maybe as a bug on a testsystem with the same version? Btw: the current version is OTRS 2.4.7. I tested on 2.3 and 2.4 (GUI of course ;-)): mysql> select id, name from queue order by name asc; +----+------------------------------------------------+ | id | name | +----+------------------------------------------------+ | 3 | Junk | | 6 | NOC | | 4 | Second Level | | 2 | Second Level::Raw | | 1 | Second Level::Raw::Postmaster | | 7 | Second Level::Raw::Postmaster::change requests | | 5 | Servicedesk | +----+------------------------------------------------+ 7 rows in set (0.00 sec) Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project