The only files I have that are similar to what your saying are in the otrs directory /opt/otrs/scripts/ there are the following:
 
apache-httpd.conf
apache-httpd.include.conf
apache-perl--startup.pl
apache2-httpd.include.conf
 
 
etc.
 
these are inside the otrs directories during install I assume I would use the apache2 httpd.include.conf
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nicolas Motte
Sent: Thursday, July 07, 2005 1:00 PM
To: otrs@otrs.org
Subject: [otrs] FW: PLEASE!!!!!!!! CAN ANYONE HELP ME!!!FW: You don't have

Hi Micheal,

I had a same problem and i change this file

In /etc/httpd/conf.d/otrs.conf it was missing the yellow line just below :

<Location /otrs>

# ErrorDocument 403 /otrs/customer.pl


ErrorDocument 403 /otrs/index.pl

SetHandler perl-script

PerlHandler ModPerl::Registry

Options +ExecCGI

PerlOptions +ParseHeaders


order allow,deny

allow from all

</Location>


verify that you have in your file

nicolas