Re: [otrs] From address for messages sent

Hi, this will be possible with OTRS 3.0 On 06.11.2010, at 19:50, Kristofer Pettijohn wrote:

I am looking into migrating my support system from RT to OTRS. One thing that RT does that I like, is that when an agent sends an email on a ticket, the display name in the From header is set to the agents name. Is it possible to have OTRS do this as well? (ie: From: "John Smith" , or even: From: "John Smith - Company Name ") ?

— Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project