Hi, I am trying to do something similar for an external reference number. Have not received suggestions on my question from last week, so I hope someone will answer yours. This is going to be a FAQ :-) gr, Frans
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Greg Pennell - HSA Global Sent: woensdag 4 februari 2009 22:31 To: otrs@otrs.org Subject: [otrs] Adding fields to the right-hand pane on the agent ticketwindow
Is it possible to add a field to the right-hand (grey) pane on the agent ticket view.
I'm recording the an internal reference number in a free text field and what to easily display it when viewing the ticket
Cheers Greg _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs