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Aktion:
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Kommentar:
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Inhalt:
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Benutzer:
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Erstellt am:
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NewTicket
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Ticket=[2004051010000375], ID=[5198] created (Q=Softwaresupport engl;P=3 normal;S=new).
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-
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root@localhost (Admin OTRS)
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10.05.2004 13:56:38
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CustomerUpdate
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CustomerID updated to 'dseifert@web.de'. CustomerUser updated to 'dseifert@web.de
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-
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root@localhost (Admin OTRS)
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10.05.2004 13:56:38
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EmailCustomer
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Added email.
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x
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root@localhost (Admin OTRS)
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10.05.2004 13:56:38
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SendAutoReply
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Sent auto response to 'Daniel Seifert <dseifert@web.de>'
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x
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root@localhost (Admin OTRS)
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10.05.2004 13:56:38
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OwnerUpdate
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New Owner is 'dseifert' (ID=2).
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-
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dseifert (Daniel Seifert)
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10.05.2004 13:57:58
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Lock
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Ticket lock.
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-
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dseifert (Daniel Seifert)
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10.05.2004 13:57:58
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SendAnswer
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Sent email to 'Daniel Seifert <dseifert@web.de>'.
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x
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dseifert (Daniel Seifert)
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10.05.2004 13:58:02
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StateUpdate
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Old: 'new' New: 'pending auto close+'
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x
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dseifert (Daniel Seifert)
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10.05.2004 13:58:03
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SetPendingTime
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Set Pending Time to 2004/05/13 13:57.
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-
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dseifert (Daniel Seifert)
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10.05.2004 13:58:03
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FollowUp
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FollowUp for [2004051010000375].
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x
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root@localhost (Admin OTRS)
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10.05.2004 13:58:45
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SendAgentNotification
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Sent 'FollowUp' notification to 'dseifert@gmx.de'.
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-
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root@localhost (Admin OTRS)
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10.05.2004 13:58:45
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StateUpdate
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Old: 'pending auto close+' New: 'open'
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-
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root@localhost (Admin OTRS)
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10.05.2004 13:58:45
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