Hi,<br><br>Sorry, I&#39;m an otrs newb. Does anyone have any idea on how to solve the two problems I have? Please see below:<br><br>1. I created a filter on otrs to move a ticket&#39;s state to &#39;closed successful&#39; when the postmaster filter receives an email with the word &quot;resolved&quot; on the body. I can see from the system logs that this is being done, but I can still see the ticket on the queue view. Is there something that I am missing out? <br>
<br>2. Is there a way to have a master view of the queues and the agents that they are locked to? I was looking at a feature like this so that other agents know what are you working on; management as well can see what everyone else is working on.<br>