Re: [otrs] Add two fields in Reply Screen

Await Reply. Please Help. -- amit --- On Tue, 29/12/09, Amit Sharma wrote:

From: Amit Sharma Subject: [otrs] Add two fields in Reply Screen To: "OTRS Forum" Date: Tuesday, 29 December, 2009, 10:52 AM Hi,

Please help me add 2 more fields like

1. Manhours 2. Shift

in the ticket reply screen (screen where agent replies to a ticket).

I am aware that we can use FreeText for that. But how?

regards, amit

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