Is it possible to set the ticket state after linking
tickets? I’d like any child tickets (linked) to show a state of ‘merged’.
I notice with the Merge function, if I choose next ticket
state ‘merged’ both tickets end up in the merged state which is not
very helpful. I’m also not able to see any way to reference which tickets
were merged. It’s possible I’m missing something here, or perhaps
my configuration is not working as expected. I like the list of linked tickets
which show in the ticket view, this is helpful; but I’d rather not have
to go back and set each child ticket to closed or merged.
Thanks,
Josh