Hi Rose,

the first can be achieved through the standard agent preference group by setting PasswordMinSize to 15,

for lower and upercase its the regex in PasswordRegExp '((?=.*\\d)(?=.*[a-z])(?=.*[A-Z])(?=.*[\\W]))' note this also include a digit.

For change every 90 day and the password history you need an additional package OTRSPasswordPolicy

here set PasswordTTL to 90 and PasswordHistory to 3.

The are othere things you may want to do like setting the days to warn before expiry PasswordWarnBeforeExpiry and exceptions to to TTL and history.

The same can be done for customers too, in their preferences.

cu,

Chris

From: "Rose Dowson" <rose20.dowson@gmail.com>
To: otrs@lists.otrs.org
Sent: Tuesday, February 21, 2017 4:34:00 PM
Subject: [otrs] OTRS agent Password Policy

Hi,

    How do I enforce an agent password policy of say:

         - length 15 chars - upper/lower case - symbol
   - change every 90 days
   - Password History 3

I want to do this for all otrs agents.

Does anyone know the solution?



 Regards,

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