hi Mike, that works. thanks well. What do you mean - is there similar config possibility for the customer interface ? norbert On Mar 11, 2010, at 1:52 PM, James, Michael wrote:
Hi Norbert,
Did you check this setting?;
Ticket -> Frontend::Agent::TicketOverview
Ticket::Frontend::OverviewSmall###ColumnHeader:
Regards Mike
-----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Norbert Bede Gesendet: Donnerstag, 11. März 2010 13:08 An: otrs@otrs.org Betreff: [otrs] queue view subject
hi,
When customer sending an answer to an open ticket - then in queue view are not showing ticket subject anymore but last added article subject. This cause mistake in agent and also in customer interfarce. please help.
nbe222[norbert bede]
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/