Here is the link to modify the setting, however, if your config file is configured properly, then you don’t have to use the GUI.

Also, keep in mind that if using the GUI, when you click the LDAP drop-down, you need to scroll down and click Update to reflect the change and edit the other settings.

http://shoenberg/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConfigSubGroup=Frontend::Customer::Auth&SysConfigGroup=Framework

http://shoenberg/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConfigSubGroup=Frontend::Agent::Auth::LDAP&SysConfigGroup=Framework

Nathan Campbell
Systems Administrator
Dallas Symphony Association

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Richard *****
Sent: Thursday, November 30, 2006 1:31 PM
To: User questions and discussions about OTRS.org
Subject: [otrs] Problem with LDAP Customer user backend

Hi,

I want to use my ldap directory for customer information.

I put config informations into Kernel/Config.pm ; I restart otrs service.

But when I go into customers section as an admin I can't change "source" to ldap backend. Ialway have "database backend".

Where can I configure this ?

Richard

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