----- Original Message -----

From: pri pri

To: otrs@otrs.org

Sent: Wednesday, July 25, 2007 11:20 AM

Subject: [otrs] using postmaster filters

i tried to set filters for moving tickets automatically inside the system. that is i set priority and set it to a particluar queue if the state is changed. will this work ??

No, it won't work, the postmaster filter is used to filter incoming messages fetched from mail, to do what you want to, you need to use the Generic Agent

Gabriele