Hi Broderick,

 

I don't see that information at all. This is what I get (sorry for the Danish translation, but the first column is in English) and you can see the ticket is moved but not from where to where.

 

history.png

 

 

Lars

 

-----Original Message-----

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Broderick Wood

Sent: Thursday, December 09, 2010 5:39 PM

To: User questions and discussions about OTRS.

Subject: Re: [otrs] Queue moves in history

 

When I look at the history for a ticket (by clicking on HISTORY when

reading the ticket contents) I see the first column has the keyword

"Move" whereas the second column has the details "Ticket moved into

Queue "Software Services::Software Packages" (35) from Queue "Raw"

(2)"

 

 

 

On Thu, Dec 9, 2010 at 6:17 AM, Lars Jørgensen <ITLJ@gyldendal.dk> wrote:

> Hi,

> 

> Often been wondering: When we move a ticket into a different queue, the History just shows it's been moved. Is it possible to see what queue it was moved into?

> 

> 

> Lars

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--

------------------------------------------------

Broderick Wood

HelpDesk Co-Ordinator

Technical Services Team

#205 Athabasca Hall

Department of Computer Science

The University of Alberta

Edmonton, AB

T6G 2E8

(780) 492-5018

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