From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Andrew Meyer
Sent: Saturday, March 01, 2008 3:18 PM
To: otrs@otrs.org
Subject: [otrs] accessing OTRS from outside

We have our routers setup so that OTRS can be accessed from anywhere.  But when we go to the web address http://helpdesk.company.com/otrs2.index.pl it doesn’t work.  Also, I can’t get Apache to automatically go to that address.  When you type in helpdesk internally, it goes to the otrs2 dir, but doesn’t bring up the index.pl, not sure why.  I have changed the settings in apache2.conf to make the default web dir /var/www/otrs2, I am on Debian 4.0r2.

Thanks,

Andrew Meyer

Unix Systems Administrator

314-787-0681  x39

314-565-0868 (cell)

1300 Hampton Ave.

Ste. 200

Saint Louis, MO 63139

http://www.precisionpractice.com/

[mjn]

What do the logs say?

how about /var/log/httpd-access.log and /var/log/httpd-error.log?

I’m sure that would shed some light on it.