Hi J,
I am also facing the same issues. I tried modifying the
AdminGenericAgent.pm to add 01 minutes and then select the same while
creating the job. But it did not work. Moreover the schedule I am
selecting in the GenericAgent job interface is never honoured.
I am also wondering about the difference between the job created through
the web interface and the ones coded in the GenericAgent.pm. One
interesting thing to note is that the GenericAgent is configured to run
at interval of every 20 minutes in crontab.
I am not able to understand the schedule present in the GenericAgent web
interface and the one configured for the GenericAgent itself.
Please let me know if you had any success in configuring the
GenericAgent
If anyone has worked on the GenericAgents and scheduling then please
help.
Any kind of help is greatly appreciated.
Thanks and Regards,
Lokesh K S
________________________________
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
J
Sent: Tuesday, June 23, 2009 7:45 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] conditional events in otrs
Thanks Michiel
I have found info on GenericAgents in
http://doc.otrs.org/2.3/en/html/x1213.html
and an example in
http://doc.otrs.org/2.3/en/html/x1519.html#genericagent-job-for-escalate
d-tickets
A few questions on this as the documentation appears scant:
1) Is there a way to set the job time at less that 10 minutes
2) Where do I set the action of emailing the job to xyz@abc.com:
a) Command or
b) Module or
c) Both
And could you please advise what should be put in those sections?
Also, is there any more comprehensive source of information on these
agents jobs, the syntax and commands available for
Kernel/Config/GenericAgent.pm besides the GenericAgent.pm.examples file?
And finally what is the difference between using the web interface for
the GenericAgent job vs the GenericAgent.pm file and using code like:
# [name of job] -> send reminder emails to agents
# --
'send reminder emails to agents' => {
# get all tickets with these properties
States => ['pending reminder'],
TicketPendingTimeOlderMinutes => 10,
# new ticket properties (no option is required,
# use just the options which should be changed!)
New => {
# if you want to add a Note
Note => {
From => 'Reminder Admin',
Subject => 'Reminder Notification',
Body => 'The reminder time of this ticket has been
reached!',
},
},
},
# --
Thanks and regards
J
Michiel Beijen wrote:
Hi J,
The easiest, this can be achieved by creating GenericAgent jobs. The
downside of this is that means it'll be scheduled (batch-like) and not
real-time.
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Mon, Jun 22, 2009 at 07:20, J