Hi Alexander Alexander Scholler schreef:
Hi Jurgen,
great that you managed to write your of generic agent module. After knowing how it works, you are able to customize OTRS to your very special needs, never thought before of being able to realize this. I think OTRS is really great.
I must admit that this OTRS can do more than I had imagined. Also the way you can customize using the GenenericAgent is elegant and powerfull.
I don't know perl quite well, but let me try:
## I think UserObject is not initialized ## ====> you have to add it in qw(...) in line 23 my %User = $Self->{UserObject}->GetUserData(UserID => $_);
I cracked it. I forgot to initialize the UserObject. My module works now!
Let me know when you generate further modules for OTRS.
I have no plans to develop further modules. But you wil never know :) Many thanks for your help. Cheers, Jurgen