Hello, you can download our free additional OTRS module ConfigureCallHome for OTRS 3.1 and 3.2 http://www.cape-it.de/free-otrs-community-additional-modules.html or at OPAR http://opar.perl-services.de It disables the unrequested automatic communication of installed packages and other system details to OTRS AG (can be enabled by configuration) and it sends notification to an email-adress you fill. If you don't fill anything, then there will be no notification sent to anyone. You have the freedom of choice whether if and to which URL a package verification and report is sent. Unwanted installation reports won't be sent anymore. Discussion about the verify policy of OTRS AG can be found online at: http://forums.otterhub.org/viewtopic.php?f=53&t=20657&p=83137#p83137 Kind regards, Anna Brakoniecka * * * * * * * * * * * * ** KIX4OTRS 5.0 für OTRS 3.2 - Upgrade now! ** * * * * * * * * * * * * Anna Brakoniecka c.a.p.e. IT® GmbH - ...cape it easy Annaberger Str. 240, D-09125 Chemnitz http://www.cape-it.de Tel: +49 371 5347 620 Fax: +49 371 5347 625 AG Chemnitz - HRB 23192 Geschäftsführer Rico Barth, Thomas Maier