Re: [otrs] Viewing all tickets in a queue

Gabriele D'Andrea wrote:

...

1) Is it possible to see all tickets in a queue? At present when a ticket in the 'systems' queue is owned by another member, I can't see it.

You can do a Search, or you could enable Status/View from the Sysconfig

Hope this helps... Got it. Thanks!

Gabriele

-- Mark --0- ---------------------------------------------------------------------- Mark Moore UCAR/NCAR/CGD mmoore@ucar.edu 1850 Table Mesa Drive (W) 303 497-1338 Boulder, CO 80305 (F) 303 497-1324