Hi,
24.06.2017 11:53 - renu kadian schrieb:
> Any one help me its an urgent .....
The mailing list is not a support channel, it is a community, so you have to be
pacient sometimes ;-)
On Sat, Jun 24, 2017 at 2:22 PM, renu kadian <
renupranjil@gmail.com
> wrote:
when I have show ticket status view here two fields available First Response Time & Solution Time but it will not shows correct time.
The times usually are calculated correctly. Only business hours are counted.
Please check your Time::Calendar settings in sysconfig.
another option: maybe your Daemon Jobs are not running correctly and the
Escalation index is not rebuild correctly?
--
Florian