Hi, this is a rpm&#39;s &quot;problem&quot; deal with <a href="http://www.linux.com/archive/feed/121476">http://www.linux.com/archive/feed/121476</a>, btw yes it should be the right procedure<div><br></div><div>(there were some thread some times ago on that, look at <a href="http://www.mail-archive.com/otrs@otrs.org">http://www.mail-archive.com/otrs@otrs.org</a>)<br>

<br><div class="gmail_quote">On Thu, Oct 28, 2010 at 4:18 PM, Steve Clark <span dir="ltr">&lt;<a href="mailto:sclark@netwolves.com">sclark@netwolves.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">




  

<div text="#000000" bgcolor="#ffffff">
On 10/28/2010 09:52 AM, Steve Clark wrote:
<blockquote type="cite">
  
  <font face="sans-serif">Hello,<br>
  <br>
anyone tried to upgrade from 2.4.7 to 2.4.9 with ITSM installed.<br>
  <br>
I got the following:<br>
  1:otrs                   warning:
/opt/otrs/Kernel/Output/HTML/Standard/AgentTicketClose.dtl created as
/opt/otrs/Kernel/Output/HTML/Standard/AgentTicketClose.dtl.rpmnew<br>
warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketEmail.dtl
created as
/opt/otrs/Kernel/Output/HTML/Standard/AgentTicketEmail.dtl.rpmnew<br>
warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketFreeText.dtl
created as
/opt/otrs/Kernel/Output/HTML/Standard/AgentTicketFreeText.dtl.rpmnew<br>
warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketNote.dtl
created as
/opt/otrs/Kernel/Output/HTML/Standard/AgentTicketNote.dtl.rpmnew<br>
warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketOwner.dtl
created as
/opt/otrs/Kernel/Output/HTML/Standard/AgentTicketOwner.dtl.rpmnew<br>
warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPending.dtl
created as
/opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPending.dtl.rpmnew<br>
warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPriority.dtl
created as
/opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPriority.dtl.rpmnew<br>
warning:
/opt/otrs/Kernel/Output/HTML/Standard/AgentTicketResponsible.dtl
created as
/opt/otrs/Kernel/Output/HTML/Standard/AgentTicketResponsible.dtl.rpmnew<br>
  <br>
In doing a diff between the files it looks like ITSM changed these
files and now the upgrade didn&#39;t work correctly???</font><br>
</blockquote>
<font face="sans-serif">I cp the *.dtl.rpmnew to the corresponding .dtl
then reinstalled the ITSM modules that said needed to be re-installed.<br>
Was this the correct procedure?<br>
<br>
Thanks,<br>
 </font><br>
<div>-- <br>
Stephen Clark<br>
<b>NetWolves</b><br>
Sr. Software Engineer III<br>
Phone: 813-579-3200<br>
Fax: 813-882-0209<br>
Email: <a href="mailto:steve.clark@netwolves.com" target="_blank">steve.clark@netwolves.com</a><br>
<a href="http://www.netwolves.com" target="_blank">http://www.netwolves.com</a><br>
</div>
</div>

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