Jen,
I seem to recall having a similar problem at one time. Did you try running the CRON jobs as your OTRS user?
Check out the last line item on the Chapter 14. Cronjobs of the documentation. It indicates to install these as the OTRS user (su otrs). After installing I had to modify the crontab to do what I wanted (/var/spool/cron/) (Fedora Core 3)
I hope this helps. :)
Bradley G. West
Network/Systems Engineer
Spang & Company
412-963-5767 direct
412-696-0333 facsimile
bwest@spang.com
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of jennyw
Sent: Wednesday, June 22, 2005 3:34 PM
To: otrs@otrs.org
Subject: [otrs] Problems w/ getting mail from cron
I'm using getmail to download e-mail from a pop server to OTRS. Under
Debian (Sarge) it worked great; Under SUSE 9.2, it works from from the
command line, but not in cron. It's possible this is related to the cron
environment being different than the regular one, but I'm not sure what
the important difference is.
The error:
getmail version 4.3.10
Copyright (C) 1998-2005 Charles Cazabon. Licensed under the GNU GPL
version
2.
SimplePOP3SSLRetriever:it@example.com@mail.example.com:995:
Delivery error (command PostMaster.pl 18129 error (255, fileparse():
need a
valid pathname at /opt/otrs/bin/PostMaster.pl line 26
BEGIN failed--compilation aborted at /opt/otrs/bin/PostMaster.pl line
26.))
msg 1/1 (1443 bytes), delivery error (command PostMaster.pl 18129
error
(255, fileparse(): need a valid pathname at /opt/otrs/bin/PostMaster.pl
line
26
BEGIN failed--compilation aborted at /opt/otrs/bin/PostMaster.pl line
26.))
1 messages retrieved, 0 skipped
Here are the lines in PostMaster.pl:
24: use File::Basename;
25: use FindBin qw($RealBin);
26: use lib dirname($RealBin);
I did some testing and it seems like when PostMaster.pl is run from the
command-line, the value of $RealBin is what would be expected; when it's
run from cron, it's unitialized.
Any ideas?
Thanks!
Jen
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