If you don't use ITSM it's in the FreeText Fields option in the Ticket Zoom.
Please note that via the SysConfig you can also add the title field to
other masks as well.
--
Mike
On Wed, Jul 6, 2011 at 11:29, Lars Jørgensen
Hi Frank,
How do I get there? I looked at SysConfig -> Frontend::Agent::Ticket::ViewZoom, but couldn't find anything useful.
Lars
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Frank Thommen Sent: Thursday, June 30, 2011 4:12 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] change title of a ticket
Is there an easy way to change the title of a ticket. [...]
Ticket View -> Free Fields -> Title.
The subject of all replies will still be the original one
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