they are in that size that you like to have them.
as far as i know the only way of defining units is to tell all agents what units you are using...

Li


otrs-bounces@otrs.org schrieb am 09.03.2006 13:47:02:

> aloha list,
>
>
> Can any one explain what is the concept of work units? Are they in hours
> or what? is it possible to specify units ??
>
>
> regards
>
> --
> ZA
>
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