
Can i change my systemid in a working and running OTRS System or will
this break something?
If i get it right, the systemid (by default 10) can be changed. But if
i communicate with a other otrs system, then its very likly, that it
will have the same systemid. Is there no way to set my own prefix or
somehing which is unique?
Cheers,
Mario
On Mon, May 3, 2010 at 9:11 AM, Alexander Halle
ml ml wrote :
Anyone?
On Fri, Apr 16, 2010 at 9:53 AM, ml ml
wrote: Hello List,
we use the default OTRS Ticket syntax. However, we run into problems when communicating with other OTRS systems. How can i change my Ticket Sytax savly without breakting the whole system? :-)
Hi Mario,
usally you have to set the SystemID in SysConfig to a value different than the other OTRS systems (usally 10). If the value isn't changeable you have to modify it directly in your config file.
Regards
Alexander
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