Thanks for all your guys' help. I appreciate it. I have a few more questions for yall. 1) when viewing the list of tickets, is there a way to shorten the display size so that u only see the from,to,subject and then u can 'ZOOM' in to see the whole ticket 2) i remember seeing an addon on the internet for a button to delete tickets from a queue. i can't find it now. does anyone know about this and is there also a way to delete multiple select tickets at one time? 3) i asked this question before but i think i didn't get a response. It was about the addressbook and how to get data into it. Is this related the customer ldap backend? 4) Is there a way to sort the tickets to show newest tickets first? Or an other sort options? -- Damian Fuentes Associate Systems Administrator Evite.com - And all was good in the wonderful land of Linux.