Hi Philippe,
Can you please supply some more information?
* What character set is OTRS running using?
* What character set is your LDAP directory using?
* What kind of LDAP source are you using?
We just addressed bug 4718 last week which might be of influence to
you, depending on your setup:
http://bugs.otrs.org/show_bug.cgi?id=4718
This bug will be addressed in OTRS 2.4.6.
Kindest regards,
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Michiel Beijen
R&D
OTRS AG
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On Thu, Jan 7, 2010 at 9:12 AM, Martignier, Philippe
Hi there,
My users are on another database, linked via LDAP connection
Users with é (or accents) become strange when imported into OTRS (for é it becomes ©)
All texts, subjects and other fields with accents are correctly replicated in OTRS (text from email è text in the ticket = ok, …)
So it is linked to the way the database fields are imported via this LDAP connection …
Any idea ?
Thanks in advance
Have a nice day
Philippe
Philippe Martignier
Communications Division
Customer Service Section
Email : Philippe.Martignier@wipo.int
Phone : 00 41 022 338 72 36
Building : GB II
Office : 0,3
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