Hi All, I'm having an issue while authenticating a Customer user against our windows Active Directory tree and I hope somebody can help me. I've been watching the network traffic on the AD server with Wireshark to see exactly what's happening. Here's the steps: 1. OTRS requests to bind to LDAP using a specified user "CN=LDAP Lookup,OU=Service Accounts,OU=Users,OU=EFC,DC=mydomain,DC=local". 2. LDAP server accepts the bind. 3. OTRS searches for the username. 4. LDAP server returns the correct user 5. OTRS searches for the group with the condition that the user is in the group 6. LDAP server returns the correct group 7. OTRS unbinds from LDAP 8. OTRS requests to bind to LDAP using the login user that was returned in step 4. 9. LDAP server accepts the bind 10. OTRS unbinds from LDAP server So far this is good and shows that the initial authentication succeeds. The next few steps are where OTRS tries to retrieve the customer attributes from LDAP 11. OTRS requests to bind to LDAP using "<root>". 12. LDAP server accepts the bind 13. OTRS searches the specified OU's subtree for the attributes listed in the map 14. LDAP server gives an error "000004DC: LdapErr: DSID-0C0906E8, comment: In order to perform this operation a successful bind must be completed on the connection., data 0, v1db1" The problem seems to be that OTRS tries to access the LDAP tree as an anonymous user in order to retrieve the customer attributes. Everything I've tried has not made any change to this part of the process. Here are some of the things I've tried; * The customer config format, in the manual, at the following link which authenticates but doesn't have details to map customer data http://doc.otrs.org/3.0/en/html/auth-backends.html * The customer config format, in the manual, at the following link which authenticates but fails to map customer data http://doc.otrs.org/3.0/en/html/customer-user-backend.html * Using both the above config formats at the same time. * Copying the Customer Config details into the Default.pm file which seemed to work for another user. * Using different attributes of the LDAP user to search and authenticate with e.g. sAMAccountName and userPrincipleName. * Using the domain suffix as part of the search and authenticate settings. I've included my customer config below which isn't working (and is currently written in the Default.pm file). I've sanitised the domain and password details but otherwise the config is exactly as on my server. ############################ # Start Customer LDAP config copied over from Config.pm ############################ $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host'} = 'svr004.mydomain.local'; $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=dept,dc=mydomain,dc=local'; $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName'; # Check if the user is allowed to auth in a posixGroup # (e. g. user needs to be in a group xyz to use otrs) $Self->{'Customer::AuthModule::LDAP::GroupDN'} = 'CN=OTRS_Customers,OU=Security,OU=Groups,OU=Dept,DC=mydomain,DC=local'; $Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'member'; # for ldap posixGroups objectclass (just uid) # $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'UID'; # for non ldap posixGroups objectclass (full user dn) $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN'; # The following is valid but would only be necessary if the # anonymous user does NOT have permission to read from the LDAP tree $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'CN=LDAP Lookup,OU=Service Accounts,OU=Users,OU=Dept,DC=mydomain,DC=local'; $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'mypw123'; # in case you want to add always one filter to each ldap query, use # this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)' $Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} = '(objectclass=user)'; # in case you want to add a suffix to each customer login name, then # you can use this option. e. g. user just want to use user but # in your ldap directory exists user@domain. # $Self->{'Customer::AuthModule::LDAP::UserSuffix'} = '@mydomain.local'; # Net::LDAP new params (if needed - for more info see perldoc Net::LDAP) $Self->{'Customer::AuthModule::LDAP::Params'} = { port => 389, timeout => 120, async => 0, version => 3, }; $Self->{CustomerUser} = { Name => 'LDAP Datasource', Module => 'Kernel::System::CustomerUser::LDAP', Params => { Host => 'svr004.efc.local', BaseDN => 'ou=EFC,dc=mydomain,dc=local', SSCOPE => 'sub', UserDN => 'CN=LDAP Lookup,OU=Service Accounts,OU=Users,OU=Dept,DC=mydomain,DC=local', UserPW => 'mypw123', AlwaysFilter => '(objectclass=user)', Params => { port => 389, timeout => 120, async => 0, version => 3, }, }, CustomerKey => 'sAMAccountName', CustomerID => 'mail', CustomerUserListFields => ['sAMAccountName', 'sn', 'cn', 'mail'], CustomerUserSearchFields => ['sAMAccountName', 'cn', 'sn', 'mail'], CustomerUserSearchPrefix => '', CustomerUserSearchSuffix => '*', CustomerUserSearchListLimit => 250, CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'sn'], CustomerUserExcludePrimaryCustomerID => 0, AdminSetPreferences => 0, Map => [ [ 'UserSalutation', 'Title', 'title', 1, 0, 'var', '', 0 ], [ 'UserFirstname', 'Firstname', 'cn', 1, 1, 'var', '', 0 ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var', '', 0 ], [ 'UserLogin', 'Username', 'sAMAccountName', 1, 1, 'var', '', 0 ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var', '', 0 ], [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var', '', 0 ], [ 'UserPhone', 'Phone', 'telephoneNumber', 1, 0, 'var', '', 0 ], [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var', '', 0 ], [ 'UserComment', 'Comment', 'description', 1, 0, 'var', '', 0 ], ], }; ############################ # End Customer LDAP config copied over from Config.pm ############################