Hello again :)<div>Usually, in the helpdesk day to day work we have some repeating tasks like to install groups of Pcs. (50 Pcs = 50 tickets)</div><div>Which function or method do you use in order to don&#39;t recreate many time the same ticket in OTRS?</div>
<div>Thanks in advance for your help</div><div>Raoul</div>